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Shipping & Returns
We truly understand that there may be occasions where you might not feel entirely satisfied with your purchase, and our utmost concern is your overall experience. Unfortunately, we are unable to accommodate returns given the nature of our products. Nonetheless, we encourage you to get in touch with us if you are dissatisfied with the product or if it does not meet your expectations. Your feedback is incredibly valuable to us, and we sincerely want to help address any concerns you may have.
Delivery times may vary based on the shipping carrier and your location. Upon the shipment of your order, you will be sent an email containing a link to track your package. Tracking can also be viewed at anytime by logging into your account and reviewing "Orders" or "Order History" on the account menu.
At Stellarvita, we prioritize fast, reliable delivery to support your wellness journey.
1. Shipping Options
• If you Overnight or Expedited shipping, it will cost you with extra shipping fee, please contact us at support@stellarvita.com (support@stellarvita.com).
• Overnight Shipping:
• Not available for remote areas (e.g., Alaska, Hawaii) or international addresses.
• Expedited Shipping:
• 3-5 business days for continental U.S (varies by carrier).
2. Coverage & Limitations
• Geographic Restrictions:
• Overnight shipping applies only to the contiguous U.S.
• International orders may incur customs delays; expedited timelines exclude customs processing.
• Product Eligibility:
• Excludes bulk orders (e.g., over 10 units) and subscription boxes.
3. Pricing
• Overnight: Starting at $29.99 (calculated at checkout).
• Expedited: Starting at $14.99.
• Note: Costs vary by destination and cart weight.
4. Tracking & Support
• Receive a tracking link via email/SMS once your order ships.
• Issues? Contact us at [support@stellarvita.com] within 24 hours of expected delivery.
5. Weekend & Holiday Handling
• Orders placed on weekends or holidays ship the next business day.
• Example: Friday 3:00 PM order ships Monday.
Legal Disclaimer:
Delivery dates are estimates, not guarantees. Stellarvita is not liable for carrier delays. For lost/damaged packages, file a claim with the carrier or contact us for assistance.
At Stellarvita, we strive to make wellness accessible with affordable, reliable delivery.
1. Standard Shipping Rate
• Flat Fee: $5.00 for all orders within the contiguous United States.
• Delivery Time: 3–7 business days after processing.
2. Free Shipping Eligibility
• Orders Over $50: Qualify for free standard shipping (contiguous U.S. only).
• Exclusions: Bulk orders, international shipments, and remote areas (e.g., Alaska, Hawaii).
3. Geographic Coverage
• Contiguous U.S.: $5 flat rate applies.
• Remote Areas: Alaska, Hawaii, and U.S. territories incur additional fees (calculated at checkout).
• International Orders: Shipping costs vary by destination. Contact us at support@stellarvita.com (support@stellarvita.com)
4. Order Processing
• Processing Time: 1–2 business days.
5. Combined Shipments
• Multiple items in one order are shipped together to minimize costs.
• Separate shipping fees apply only if items require different fulfillment centers.
6. Exclusions & Limitations
• Oversized Items: Products over 5 lbs may incur higher fees (notified at checkout).
• Subscriptions: Free/discounted shipping applies only if stated in subscription terms.
7. Tracking & Support
• Receive tracking details via email/SMS once your order ships.
• Issues? Contact us at support@stellarvita.com (support@stellarvita.com)within 7 days of delivery.
Key Notes
• Non-Refundable Fee: Shipping costs are final unless caused by our error (e.g., wrong address, damaged item).
• Delivery Delays: We’ll proactively notify you of carrier holdups.
• Need It Faster? Upgrade to [Expedited or Overnight Shipping].
Stellarvita products are shipped via DHL SmartMail, FedEx SmartPost, or USPS, depending on the product you ordered.
DHL and FedEx will deliver the packages to the post office that is nearest to the final destination. USPS then takes over the delivery process and ensures that the package reaches its final destination.
Yes, the majority of our products can be shipped to a P.O. box via USPS.
At Stellarvita, we deeply value your trust and strive to deliver premium wellness solutions. While we stand by the quality of our products, we cannot accept returns or exchanges due to the personalized nature of health supplements and regulatory requirements. For safety and hygiene reasons, opened or used products cannot be returned.
Your Voice Matters
If you’re unsatisfied, email us at [support@stellarvita.com] within 14 days. We’ll gladly:
• Offer usage guidance or dosage adjustments.
• Provide store credit or discounts for verified concerns.
• Escalate issues to our quality assurance team.
Dispose of unused supplements safely. Learn more: [FDA Drug Disposal Guidelines](https://www.fda.gov/consumers/consumer-updates/where-and-how-dispose-unused-medicines).
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