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Store Policy
We at Stellar Vita have always provided you with the best shopping and usage experience with the best quality service.
Customer Care
Customer Care
We provide 24/7 service, including online chat, telephone support, email and real-time response on social media platforms, to ensure that users can get help at any time. For urgent consultations (such as adverse reactions to products), we promise to respond within 1 hour.
We will have a professional consultant team composed of nutritionists and pharmacists to provide personalized product recommendations to avoid mispurchase by unsuitable people.
Supply chain traceability: The official website publicizes the product manufacturer, the qualifications of the OEM factory and the test report (microbial and heavy metal test results of third-party laboratories), and users can query the full-link information by scanning the QR code on the package.
The GMP certification and FDA registration number will be prominently displayed on the certification logo page.
Unconditional returns: Unopened products support unconditional returns within 30 days. If there are quality problems with opened products (such as damaged packaging), you can apply for a full refund.
Complaint escalation mechanism: Users can submit complaints through the official website, the system automatically generates work orders and tracks the progress of processing, and complex issues are transferred to the senior customer service team to resolve within 48 hours.
Satisfaction survey: A short questionnaire will be sent after each service to collect user experience suggestions.
The community will set up a member forum to encourage users to share their experience, and experts will answer questions regularly
Privacy Safety
Privacy Safety
Necessary information: Only the name, address, contact information and payment information required for placing an order are collected, and irrelevant data (such as address book) is refused to be forcibly obtained.
Health data: If the user voluntarily submits a health questionnaire (such as allergy history), the data will be encrypted and stored and strictly used for personalized recommendations. It will not be shared without explicit consent.
Technical protection: Use SSL encrypted transmission, regular penetration testing and compliant cloud service storage to prevent unauthorized access.
Internal control: Employees must pass background checks and sign confidentiality agreements, and only necessary positions are allowed to access sensitive information.
Data access and deletion: Users can log in to their accounts to view or export personal data and apply for permanent deletion (except for retention required by laws and regulations).
Marketing preference management: By default, promotional emails are not subscribed, and users can choose to receive category-related health information.
Payment and logistics: Only cooperate with payment gateways that have passed PCI DSS certification and logistics companies that have signed NDAs to ensure that data transmission is minimized.
Advertising and analysis tools: When using tools such as Google Analytics, anonymize user behavior data to avoid cross-platform tracking.
Vulnerability reporting mechanism: Set up a dedicated mailbox to receive vulnerability reports, fix them within 72 hours after confirmation, and notify affected users.
Violation penalties: If an employee is found to have abused data, the contract will be terminated immediately and the person will be held accountable according to law.
It is strictly forbidden for children under the age of 13 to register an account. If the guardian finds that the information was submitted by mistake, he or she can contact customer service to delete it.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
Payment Methods
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